Terms of Service | Magoven One

Last updated: 14 July 2026

These Terms of Service ("Terms") form a binding agreement between you (an individual user or the organisation you represent) and Magoven (Pty) Ltd ("Magoven", "we", "us"), a company registered in the Republic of South Africa. They govern access to and use of Magoven One and the Magoven product suite, including magMeet, magWork, magMail, MagDocs, MagDrive, magCalendar, NetSpeed, and related websites, APIs, and support services (together, the "Services").

By creating an account, accepting an organisation invite, clicking to agree, or using the Services, you accept these Terms. If you use the Services on behalf of a company, government body, school, NGO, or other entity, you represent that you have authority to bind that entity.

1. The Magoven One platform

Magoven One is the identity, billing, and administration console for the Magoven suite. Organisation administrators may manage members, groups, domains, SSO, package entitlements, guest access, and policies from Magoven One. Individual apps (for example magMeet for meetings or magMail for email) may have additional product-specific terms or feature documentation that supplement these Terms.

2. Eligibility and accounts

You must provide accurate registration information and keep it current.
You are responsible for safeguarding credentials, MFA devices, and API or SCIM tokens issued to your organisation.
You must promptly notify us at [email protected] of suspected unauthorised access.
Organisation owners are responsible for who they invite, the roles they assign, and activity under their Magoven One tenant.

3. Subscriptions, packages, and billing

Paid packages are described on Magoven One pricing pages and billed primarily in South African Rand (ZAR), unless we agree otherwise in writing. Fees, seat counts, add-ons, trials, promotional packages, and any lifetime or legacy grants apply as documented for your account at the time of purchase or as later adjusted by mutual agreement.

Taxes (including VAT where applicable) may be added as required by South African law.
Failure to pay may result in suspension or downgrade of paid features after notice.
Self-serve cancellations take effect at the end of the then-current billing period unless stated otherwise.
Enterprise orders, MSAs, or order forms prevail over these Terms where they expressly conflict.

4. Customer content and licences

You retain ownership of content, data, messages, files, calendars, and recordings you or your users submit to the Services ("Customer Content"). You grant Magoven a limited licence to host, process, transmit, display, and back up Customer Content solely to provide and secure the Services and as described in our Privacy Policy. We do not claim ownership of Customer Content.

5. Acceptable use

You must use the Services lawfully and in accordance with our Acceptable Use Guidelines. Magoven may suspend or terminate access for material breaches, security risk, non-payment, or legal compulsion, preferably after notice where practicable.

6. Third-party services

The Services may integrate with identity providers, payment processors, DNS providers, and other tools you enable. Your use of those third parties is governed by their terms. Magoven is not responsible for third-party services you choose to connect.

7. Intellectual property

Magoven and its licensors own the Services, software, branding, and documentation. Except for the limited right to use the Services under these Terms, no intellectual property rights are transferred to you. You may not reverse engineer, scrape at abusive scale, or remove proprietary notices except to the extent South African law prohibits such restriction.

8. Confidentiality

Each party must protect the other's non-public business, technical, and customer information with reasonable care and use it only for purposes related to the Services, unless disclosure is required by law or authorised in writing.

9. Data protection

Where Magoven processes personal information on your behalf as an organisation customer, our Privacy Policy, Legal & Compliance overview, and (for enterprise) a Data Processing Agreement / operator agreement apply. Magoven designs controls with South Africa's Protection of Personal Information Act 4 of 2013 (POPIA) in mind.

10. Warranties and disclaimers

We will provide the Services with reasonable skill and care. Except as expressly stated in a signed enterprise agreement, the Services are provided "as is" and "as available." We do not warrant uninterrupted or error-free operation. Nothing in these Terms excludes liability that cannot be limited under South African law (including fraud or death/personal injury caused by negligence where applicable).

11. Limitation of liability

To the maximum extent permitted by law, Magoven's aggregate liability arising out of these Terms or the Services in any twelve-month period is limited to the fees you paid Magoven for the affected Services in that period (or ZAR 1,000 if you are on a free tier). Magoven is not liable for indirect, consequential, special, or lost-profit damages, except where such limitation is prohibited.

12. Indemnity

You will indemnify Magoven against third-party claims arising from your Customer Content, unlawful use of the Services, or your breach of these Terms, to the extent permitted by law.

13. Term and termination

These Terms continue while you use the Services. You may stop using the Services and close accounts as available in Magoven One. Upon termination, your right to access paid features ends; we may delete or anonymise Customer Content after a commercially reasonable retention window, subject to legal holds and our Privacy Policy.

14. Changes

We may update these Terms from time to time. Material changes will be posted on this page with an updated date and, where appropriate, notified via the Magoven One console or email. Continued use after the effective date constitutes acceptance, except where South African consumer or contract law requires otherwise.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Courts with jurisdiction in South Africa shall hear disputes, without prejudice to mandatory consumer protections. Parties should first attempt good-faith resolution by contacting [email protected].

16. Contact

Magoven (Pty) Ltd — legal and contractual enquiries: [email protected]. Phone: +27 87 250 1000.